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دعم العملاء
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Home Customer Support

Find the right support, without the runaround.

Choose the area where you need assistance and get straightforward guidance for your shopping experience.

01 / ORDERS

Orders & Delivery

Check your order status, understand delivery updates and find answers about estimated delivery timelines.

Track an order →
02 / RETURNS

Returns & Refunds

Find information about return eligibility, return requests, refunds and the processing stages after an item is returned.

View return help →
03 / PAYMENTS

Payments & Billing

Having trouble completing a payment? Get guidance on payment failures, charges and order confirmation.

Payment assistance →
04 / PRODUCTS

Product Assistance

Need help understanding a product, its features or compatibility? Find support before and after your purchase.

Product help →
05 / ACCOUNT

Account & Login

Resolve common account issues including login access, password recovery and managing your profile.

Account assistance →
06 / SHOPPING

Shopping Assistance

From finding the right category to choosing between products, get useful help throughout your shopping journey.

Shopping help →

Stay informed from checkout to delivery.

Once your order has been placed, you can stay updated on its progress through your account. Order details, delivery updates and important status changes are made available as your purchase moves through each stage.

Your Order Journey

From order confirmation and processing to dispatch and final delivery, each stage is handled with care. Sign in to your account to view your latest order information and keep track of your purchase.

Order Confirmed Processing Dispatched Delivered

A simpler way to get support.

When you need assistance beyond our help resources, follow these simple steps.

01

Find Your Topic

Start with the support category that best matches your question or issue.

02

Check the Guidance

Browse the available information and solutions for your particular issue.

03

Keep Your Details Ready

If further assistance is needed, keep your order reference and relevant details handy.

04

Get Assistance

Our support team can help you move forward with the right next step.

Quick answers to common questions.

Can't find what you're looking for? Use the support options above to find the right area for assistance.

Use the order tracking section above and enter your order reference to check the current status of your purchase.
Return eligibility can depend on the product and order condition. Please review the applicable return information for your purchase and follow the available return request process.
Refund processing can vary depending on the return status and payment method. Once the return is approved, the refund will follow the applicable processing timeline.
Check your payment details and try again after confirming that your payment method is active. If the issue continues, keep your order details ready when requesting assistance.
Use the password recovery option on the login screen to reset your password and regain access to your account.
If you need help understanding a product, its features or suitability, keep the product name or order details ready so our support team can guide you more effectively.

Still need a little help?

If your question isn't answered here, our team is ready to help you with the next step. For general enquiries, you can also visit our dedicated Contact Us page.

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Alam Al Tawasul

Your payment,
your pace

Pay as low as 29.15/mo, or in 4 payments
Example plans
149.50/mo No fees
2 Payments
99.66/mo No fees
3 Payments
74.75/mo Fees may apply
4 Payments
How it works?
1
Pick a plan that works for you
Choose your preferred payment plan at checkout and select the option that suits your order.
2
Make your first payment
Complete your first payment securely using your preferred payment method.
3
Stay in control
Keep track of your upcoming payments and manage your payment schedule easily.
4
Enjoy your purchase
Shop the products you love and enjoy a simple and convenient checkout experience.
Why Alam Al Tawasul?
✓
Secure
checkout
✓
Flexible
payments
✓
Easy
shopping
Payment plans shown are estimates. Actual payment options may vary based on your eligibility, order amount and selected payment method.

Availability of payment plans may vary depending on the product, order value and payment provider. Applicable fees and final payment terms will be displayed during checkout.
VISA Mastercard AMEX mada Pay
Alam Al Tawasul

Pay over time

Split purchases up to 50,000 over 12 payments

3 payments 99.66/mo

No interest. No fees.

4 payments 75.61/mo

No interest. 0.86 monthly processing fee included

6 payments 53.27/mo

Includes 3.43 in average monthly profit.

Available on purchases from 500.00
8 payments 41.65/mo

Includes 4.28 in average monthly profit.

Available on purchases from 500.00
10 payments 33.10/mo

Includes 3.20 in average monthly profit.

Available on purchases from 500.00
12 payments 29.23/mo

Includes 4.31 in average monthly profit.

Available on purchases from 500.00

How it works

1
Choose Tabby at checkout

Select Tabby at checkout and choose a payment plan that works for you.

2
Enter your information

Enter your information and add your debit or credit card.

3
Make your payment

Depending on your selected plan, you may or may not make a down payment.

4
Stay on track

We'll send you a reminder when your next payment is due.

✓
Shariah-compliant payments

Our payment options meet Islamic finance standards.

✓
Shop safely with Tabby

Buyer protection is included with every purchase.

VISA Mastercard mada AMEX Pay